How to make 1-Star Review :-( Work For Your Shopify Store?
How to make 1-Star Review :-( Work For Your Shopify Store? Let's face it. Occasionally in any growing business, something f**ks up 77% have a 1-star review by the time they reach 100 reviews So calm down, it is not catastrophic Remind Yourself My customer is human My team is human I am human It doesn't matter whether you believe the customer is right or not First, apologize. Just makes it easy all around to diffuse a heated situation Something in the process failed. Get to the bottom of it Could be the product, the service, or the communication Communicate directly with the customer. Do right by the customer, as best as you can. Post your response to the 1-star review in public. Be courteous, and transparent. Avoid blaming someone. Instead, elaborate on the process enhancements since Implement a business-wide process enhancement. Never repeat the same "mistake" C-H-I-L-L There are always new mistakes to be made :-) Keep them small. Never repeat Happy Holidays! Fr...