Why Should Returns Make You Happy, Happy, Happy?
Why Should Returns Make You Happy, Happy, Happy?
Let's face it. Returns are not fun for the Store or the Customer.
But with a few tweaks to your business process, you can make Returns
=> hassle-free for your customer,
=> profitable for you,
=> and awesome for the Earth.
Tweak #1
Accept returns with a smile.
Easy returns
= Loyal customers
= Higher profits
Tweak #2
Make returns pay for itself
Find out the total cost of returned products in a typical month.
Include this as an expense in your product sale price calculator
From your Shopify admin, go to
Analytics > Reports > Categories > Orders
> Product orders & returns
Find your Monthly Returns Expense (MRE).
=> For low-value non-resellable products like apparel,
use Cost of Product
=> For high-value resellable products like jewelry,
use 25% of the Cost of the Product
Add it all up to get your MRE
=> If your MRE is more than 20% of monthly sales, you have a product selection problem.
=> If your MRE is less than 20% of monthly sales, include the MRE as an expense in your Product Price Calculator
For a free eCommerce Product Sale Price Calculator that includes MRE, go to:
Use your mobile camera to scan the QR code
Tweak #3
Protect the only Earth you got.
Stop the landfill
Apparel is the most returned, and expenses average 66% of the price.
Sadly, many returned low-priced apparel go to landfills
Partner with a local or national charity, or a local seller on liquidation.com or poshmark.com
Instead of trying to salvage and resell a low-priced product, have customers return
directly to these outlets, and send you a picture of the donation slip/receipt for a hassle-free refund
Invest just half a day this year, to make these 3 tweaks
Then, when a customer requests a return.
You can now s-m-i-l-e back :-)
Welcome to the flareAI family!
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